PrivIacy I am a debug menu

Please enable wifi and bluetooth for the best experience.

We also need to ask a few permissions to help you find Santa's Reindeer.

No personal information will be stored

OK!

Post your merriest Reindeer Rescue Photo moment to Westfield[centre]'sFacebook page and go in the draw to win 1 of 50 $20 Westfield Digital Gift Cards thanks to Westfield Plus.*
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*Competition closes 11:59pm on Monday 30 November. For full T&Cs click here

No Camera Screen

OOPS!
Safari can't access your location.
Turn it on in your setting so we can find all of Santa's Reindeer!


Go to Settings > Privacy > Location Services.
Make sure that Location Services is on.
OOPS!
This page can't access your location.

Enable in your settings to save the Reindeer!

For Safari (iOS)

Go to your iPhone's Settings > Privacy >Location Services > Safari and make sure you've allowed it to access your location “While Using the App”.
OOPS!
our browser can't access your location, please enable it
OOPS!
This page doesn't have permission to access location

Please grant location access to this site by clicking navbar above
Other Error
Refresh

Store Name

Onboarding Screen

Replay Tutorial
•Remember to be alert at all times

• Stay aware of your surroundings

• Always keep a distance of 1.5 metres between you and other reindeer rescuers
NEXT
To rescue the reindeer
you will need Santa's
special Reindeer Finder
COLLECT!
Take a screenshot with your device by pressing on the power and volume button at the same time
AR
Point Slowly move your phone around pointing to the floor to find the Reindeer
Tap to rescue the reindeer!
Uh oh! We've had a bit of trouble launching Augmented Reality on your device.

Tap "Retry" below
Retry
Approx.
20M
Clue: Carrot crumbs spotted near BOOST JUICE this is a test this is a testthis is a testthis is a tes
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Searching for your location.
Congratulations!
You've rescued Reindeer!

Select another reindeer
and follow the compass
to rescue them
Congratulations you have rescued all 9 Reindeer!

Now head to Santa’s Throne!
Let's Go!
Go to
Level 1
before you start searching for
Dasher
I'm on this level
To begin select the reindeer
you want to rescue

Begin!
Move your phone in a figure eight to calibrate Santa's Compass!
CHRISTMAS IS LOADING
Please head to your closest Westfield Centre to find Santa’s reindeer
You seem to have lost access to the internet. Santa's compass requires an internect connection to work.
Refresh
For the best experience please update your phone to the latest software
OK
CH: {heading}°
CA: {angle}°
CRA: {relativeAngle}°
GPS: {latitude}, {longitude}
GPSR: {latitude}, {longitude}
GPSA: {accuracy} m
LUT: {lastUpdate} ms
Version comment
Store Location
Clear Save Data
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Oops! Something went wrong while submitting the form.
Debug
Reindeer rescue works in portrait view
Reindeer Resuce is designed as a mobile experience.
Head to your nearest Westfield Centre and find all of Santa's Reindeer!
Version 0000

Rewatch the Tutorial video
here
What do I do?
Select the reindeer you wish to rescue
Use Santa’s Reindeer Finder to follow the clue to the reindeer
All of Santa’s reindeer are inside the centre but never inside a store.
If you have a compass on your reindeer finder and you are close to finding a reindeer the Reindeer Alert will appear

If you don't have a compass on your reindeer finder, follow the clues to the reindeer location, then scan the QR code at that location to see the Reindeer Alert.
Then tap the binoculars and point your camera to the ground. Move the camera around to scan the ground and find the reindeer​
Remember to take a photo
When you have rescued the reindeer, click the x button to go back to the Reindeer Finder
Once you have found all 9 reindeer, find Santa’sThrone and take a photo with the full reindeer family.
General Troubleshooting:
Turn your phone off and on again

If you are on wifi try turning off wifi and using your mobile data

If you are mobile try connecting to the centre's wifi

Update to the latest phone software

If you are on an IOS device make sure you are using the Safari Browser

If you are on an Android device make sure you are using the Chrome Browser

Make sure your bluetooth is enabled (it does not need to be connected to anything it just needs to be on)

Clear the browsing history/cache on your phone's Browser

As soon as you see the reindeer alert press the binoculars and scan the ground with your phone (be patient it can take a while for the reindeer to appear)

To exit the camera on mac press the X button top left of the screen.
If you don't see the x button then press the screen until the x appears
  
If your reindeer finder has a compass that is not working, use the clues to navigate to the reindeers' location and scan the QR code at the location to collect the reindeer.

If the site detects that your GPS is inaccurate it will turn off the compass, then you can use the clues to navigate to the reindeers' location and scan the QR code at the location to collect the reindeer.

iphone 7 and below will not work with AR but you can still rescue the reindeer with the 3D experience

IOS software 13.3 and below will not work with AR but you can still rescue the reindeer with the 3D experience

Contact
For help or to report bugs email rrescue2020@virtualimmersive.com.au